Privacy Policy
Last updated: 11 July 2026
This Privacy Policy explains how Quiley ("we", "us", "our") collects, uses and protects your personal information when you visit our website (quiley.com) or interact with our services, including our WhatsApp business number.
1. Information We Collect
Website. When you use our contact form we collect the name, email address and message content you provide.
WhatsApp. When you message our WhatsApp business number we collect and process:
- Your phone number and WhatsApp profile name;
- The content of the messages you send us, including any documents or media you share;
- Records of requests you make and the responses provided.
2. How We Use Your Information
We use this information to:
- Respond to your enquiries and messages;
- Provide the services you request (such as project updates, documents or support);
- Maintain a record of conversations to give you consistent, informed service;
- Meet our legal obligations.
We do not sell your personal information, and we do not use it for advertising or share it with third parties for their own marketing purposes.
3. WhatsApp and Third-Party Processing
Messages sent to our WhatsApp business number are delivered through the WhatsApp Business Platform operated by Meta Platforms, Inc. Meta processes your messages in accordance with its own terms and privacy policy, available at whatsapp.com/legal/privacy-policy.
We use trusted cloud infrastructure providers to host our systems and store conversation data securely.
4. Data Retention
We keep conversation records only for as long as necessary to provide our services and meet our legal obligations. You may request deletion of your data at any time (see Section 6).
5. Security
We take reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS/TLS), access controls, and restricting access to your data to those who need it to provide our services.
6. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you;
- Ask us to correct or delete your personal information;
- Object to or restrict our processing of your information;
- Withdraw consent at any time.
To exercise any of these rights, contact us using the details below.
7. Children
Our services are not directed at children under 16, and we do not knowingly collect personal information from them.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date shown above.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us at info@quiley.com.
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